To protect all parties during COVID-19 pandemic, deliveries will only carry through if both the delivery men and the customer are clear of any COVID‑19 symptoms on the day of delivery. (Symptoms include sore throat, coughing, shortness of breath)
Once you have placed your online order, you will receive a phone call to confirm your delivery date, set up a delivery time frame, and choose the delivery option.
There are 2 delivery options: ◦ Deliver and set up inside the customer's house ◦ Deliver and drop off inside the customer's garage We will assign a four–hour time block during which your product will be delivered.
In the case that you need to change your delivery time or date, please don't hesitate to call 916-386-4940, email [email protected], or chat with us at least 48 hours before your scheduled delivery time. A new delivery fee may be charged if AFG has already loaded your order onto a delivery truck within that 48–hour time frame.
An authorized adult must be home during your scheduled delivery window to accept and sign the delivery receipt. If no authorized adult is home to receive your scheduled delivery, you will be charged a new delivery fee to reschedule a second delivery attempt.
If any damage is noticed at the time of delivery, a service technician will be assigned. AFG reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
You are responsible for protecting your floors from damage by laying down rugs, blankets, or cardboard prior to delivery. AFG will not be responsible for damage to any floors.
Please remove all pictures, mirrors, plants, etc. from your entry and pathway leading to the delivery area.
Please remove all breakable items from the delivery area. Our drivers are not responsible for breakage.
Please have all sidewalks, stairs, and hallways cleared of obstruction and debris.
Please clear the designated area and remove all the furnishings that will be replaced prior to the delivery & placement of the newly purchased items.
Please be sure to measure your items and your door to avoid any problems before we unload and transport into your home.
We do not haul away old furniture and mattresses.
The night before your delivery, we will remind you with a telephone call, email and/or text. We will email your time block only if you provide us with an email address, or we will text you if a cell phone number has been provided.
Provided that a proper telephone number has been listed, our delivery drivers will be happy to call you 30 minutes in advance of your delivery, if this is beneficial to you.
Please include and verify any information they would need on the sales order, along with correct personal information and phone numbers, so that we will be able to contact you with information concerning your delivery.
Our Sacramento Distribution Center:
8301 Belvedere Avenue Suite 200
Sacramento, CA 95826
Once you have completed an online order and have chosen the pick–up option, you will receive a phone call to confirm that you are able to pick up your prepaid merchandise.
Pick-up hours: Monday - Sunday 10:00 AM - 5:00 PM at our warehouse (Sacramento Distribution Center)
Please print out your receipt before going to pick up your merchandise.
Person(s) responsible for picking up merchandise must present valid identity (valid and current driver's license or other recognized identity card) and customer receipt. Car license will be notated on store pick‑up.
All items that are picked up will be in original factory packaging for safer transport to your home.
You will be responsible for inspecting all pick–up items prior to loading them into your vehicle and noting any external signs of damage. It is your responsibility to return the item to AFG for servicing or exchange
AFG is not responsible for any negligence or vehicle damage in securing merchandise into your vehicle or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the AFG pick–up dock.
The majority of items will not be assembled and will require minor to moderate assembly. AFG does not do pre–assembly for pick–up option.
AFG is not responsible for tying down or securing. Please bring materials for securing your purchases.
Please inspect condition of boxes and items before loading. Customer is responsible for loading their purchases into your vehicle. Proper loading and securing of the product is your responsibility.
Please see our Return Policy page for more information.